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4px;font-size:8.5px;font-weight:800;display:flex}.conv-rail__tracinho{background:var(--border-strong);border-radius:2px;width:14px;height:2px}.conv-rail__grupo-n{color:var(--ink-4);font-variant-numeric:tabular-nums;font-size:9px;font-weight:700}.conv-rail__item{cursor:pointer;background:0 0;border:0;border-radius:13px;flex:none;justify-content:center;align-self:center;align-items:center;width:50px;height:50px;padding:0;transition:background .14s,transform .14s;display:flex;position:relative}@media (hover:hover){.conv-rail__item:hover{background:var(--bg-hover);transform:scale(1.04)}}.conv-rail__item:focus-visible{box-shadow:var(--ring-focus);outline:none}.conv-rail__avatar{object-fit:cover;border-radius:50%;width:40px;height:40px;box-shadow:0 1px 3px #00000038}.conv-rail__item.is-meu .conv-rail__avatar{box-shadow:0 0 0 2px var(--interactive), 0 1px 3px #00000038}.conv-rail__item.is-selecionado:before{background:var(--interactive);content:"";border-radius:0 3px 3px 0;width:3px;height:24px;position:absolute;top:50%;left:-8px;transform:translateY(-50%)}.conv-rail__item.is-selecionado{background:var(--bg-active)}.conv-rail__item.tom-assigned .conv-rail__avatar{box-shadow:0 0 0 2px var(--op-color,var(--interactive)), 0 1px 3px #00000038}.conv-rail__item.tom-waiting-ok .conv-rail__avatar{box-shadow:0 0 0 2px var(--status-warn), 0 1px 3px #00000038}.conv-rail__item.tom-waiting-late .conv-rail__avatar{box-shadow:0 0 0 2px var(--status-danger), 0 1px 3px #00000038}.conv-rail__item.is-meu.tom-assigned .conv-rail__avatar,.conv-rail__item.is-meu.tom-waiting-ok .conv-rail__avatar,.conv-rail__item.is-meu.tom-waiting-late .conv-rail__avatar{box-shadow:0 0 0 2px var(--interactive), 0 1px 3px #00000038}.conv-rail__n{background:var(--status-danger);border:2px solid var(--bg-panel);color:#fff;font-variant-numeric:tabular-nums;text-align:center;border-radius:999px;min-width:18px;padding:2.5px 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(hover:hover){.icon-btn:hover{background:var(--bg-hover);color:var(--ink)}}.list-search{background:var(--bg-input);border-radius:var(--radius-md,12px);border:1px solid #0000;align-items:center;gap:8px;margin:0 12px 12px;padding:0 12px;transition:background .16s,border-color .14s,box-shadow .14s;display:flex}.list-collapse-btn{color:var(--ink-4);cursor:pointer;opacity:.62;background:0 0;border:0;border-radius:8px;flex:none;padding:5px;transition:background .14s,color .14s,opacity .14s;display:inline-flex}.list-collapse-btn:focus-visible{opacity:1}@media (hover:hover){.list-search:hover .list-collapse-btn{opacity:1}.list-collapse-btn:hover{background:var(--bg-hover);color:var(--ink)}}.list-search:focus-within{background:var(--bg-panel);border-color:var(--interactive);box-shadow:0 0 0 3px var(--interactive)}@supports (color:color-mix(in lab, red, red)){.list-search:focus-within{box-shadow:0 0 0 3px color-mix(in srgb, var(--interactive) 26%, transparent)}}.list-search 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span{background:linear-gradient(90deg,#eef1f5 25%,#f6f7f9 50%,#eef1f5 75%) 0 0/200% 100%;animation:1.2s ease-in-out infinite skeleton-pulse}.list-skeleton-avatar{border-radius:var(--radius-full,999px);flex-shrink:0;width:40px;height:40px}.list-skeleton-lines{gap:6px;display:grid}.list-skeleton-lines span{border-radius:8px;height:10px;display:block}.list-skeleton-lines span:last-child{width:72%}@keyframes skeleton-pulse{0%{background-position:200% 0}to{background-position:-200% 0}}.conv-band-divider{color:var(--ink-4);font-family:var(--font-display,inherit);letter-spacing:.09em;text-transform:uppercase;-webkit-user-select:none;user-select:none;flex-shrink:0;align-items:center;gap:8px;padding:12px 14px 6px 15px;font-size:10px;font-weight:700;display:flex}.conv-band-divider:after{background:var(--border);content:"";flex:1;height:1px}.conv-band-divider:first-child{padding-top:8px}.conversation-list .conv-card:has(+.conv-band-divider){border-bottom-color:#0000}.conv-card{border:0;border-bottom:1px solid var(--border);box-sizing:border-box;cursor:pointer;text-align:left;min-height:60px;transition:background var(--motion-fast,.12s ease);background:0 0;border-radius:0;flex-wrap:nowrap;flex-shrink:0;align-items:center;gap:11px;width:100%;margin:0;padding:6px 14px 6px 15px;display:flex}.conv-card__avatar{flex-shrink:0;align-self:center;width:52px;height:52px;font-size:18px}@media (hover:hover){.conv-card:hover{background:var(--bg-hover,var(--neutral-50));box-shadow:none;transform:none}}.conv-card.selected{background:#f0f2f5}.conv-card.conv-card--in-pane:not(.conv-card--focused),.conv-card.conv-card--in-pane.conv-card--focused{box-shadow:none}.conversation-list .conv-card.conv-card--chamado-ok{--conv-chamado-tone:var(--status-ok)}.conversation-list .conv-card.conv-card--chamado-warn{--conv-chamado-tone:var(--status-warn)}.conversation-list .conv-card.conv-card--chamado-danger{--conv-chamado-tone:var(--status-danger)}.conv-card__avatar-wrap{flex-shrink:0;position:relative}.conv-presence-dot{border:2px solid var(--bg-panel);border-radius:50%;width:11px;height:11px;position:absolute;bottom:-1px;right:-1px}.conv-presence-dot--online{background:var(--status-ok)}.conv-presence-dot--paused{background:var(--status-warn)}.conv-presence-dot--checkout{background:var(--neutral-400)}.conv-card.archived{opacity:.82}.conv-card.archived .conv-preview{font-style:italic}.conv-card.conv-card--novo{background:var(--neutral-0,var(--bg-panel));border-top:1px solid var(--border);z-index:1;margin-top:auto;position:sticky;bottom:0}.conv-card.conv-card--novo .conv-name{color:var(--accent-700,var(--accent-600,#1d4ed8))}@media (hover:hover){.conv-card.conv-card--novo:hover{background:var(--accent-600,#2563eb)}@supports (color:color-mix(in lab, red, red)){.conv-card.conv-card--novo:hover{background:color-mix(in srgb, var(--accent-600,#2563eb) 6%, var(--neutral-0,var(--bg-panel)))}}}.conv-card__avatar--novo{background:var(--accent-600,#2563eb)}@supports (color:color-mix(in lab, red, red)){.conv-card__avatar--novo{background:color-mix(in srgb, var(--accent-600,#2563eb) 12%, transparent)}}.conv-card__avatar--novo{border:1px dashed var(--accent-600,#2563eb)}@supports (color:color-mix(in lab, red, red)){.conv-card__avatar--novo{border:1px dashed color-mix(in srgb, var(--accent-600,#2563eb) 35%, transparent)}}.conv-card__avatar--novo{color:var(--accent-700,var(--accent-600,#1d4ed8))}.conv-info{flex-direction:column;flex:auto;gap:2px;min-width:0;display:flex}.conv-row{align-items:baseline;gap:var(--space-2,8px);flex-wrap:nowrap;width:100%;min-width:0;display:flex}.conv-title-stack{flex:1 1 0;align-items:center;gap:6px;min-width:0;display:flex;overflow:hidden}.conv-title-stack .conv-name{flex:1 1 0;min-width:0;display:block}.conv-name{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:16.5px;font-weight:600;line-height:1.25;overflow:hidden}.conv-title-badges{flex-wrap:wrap;flex:none;align-items:center;gap:4px 6px;width:100%;min-width:0;display:flex;overflow:hidden}.conv-time{color:var(--neutral-500,var(--ink-4));font-variant-numeric:tabular-nums;white-space:nowrap;flex:none;margin-left:auto;font-size:12.5px}.conv-pin-icon{color:var(--neutral-500,var(--ink-4));opacity:.8;flex:none;margin-left:auto}.conv-pin-icon+.conv-time{margin-left:4px}.conv-preview{color:var(--neutral-500,var(--ink-3));font-size:14.5px;line-height:var(--leading-snug,1.35);text-overflow:ellipsis;white-space:nowrap;margin:0;overflow:hidden}.conv-preview--typing{color:var(--status-ok,#16a34a);align-items:center;gap:6px;font-style:italic;font-weight:600;display:flex}.conv-preview--typing .typing-dots{flex-shrink:0;margin-left:0}.conv-preview__typing-text{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.conv-chamado-meta{align-items:center;gap:var(--space-1,4px);flex-wrap:nowrap;min-width:0;margin-top:1px;display:flex}.conv-chamado-meta .status-badge{flex-shrink:0}.conversation-list .conv-card--chamado-ok .status-badge,.conversation-list .conv-card--chamado-warn .status-badge,.conversation-list .conv-card--chamado-danger .status-badge{background:0 0;box-shadow:inset 0 0 0 1px}@supports (color:color-mix(in lab, red, red)){.conversation-list .conv-card--chamado-ok .status-badge,.conversation-list .conv-card--chamado-warn .status-badge,.conversation-list .conv-card--chamado-danger .status-badge{box-shadow:inset 0 0 0 1px color-mix(in srgb, currentColor 40%, transparent)}}.conv-chamado-time-icon{flex-shrink:0;overflow:visible}.conv-chamado-time-icon *{stroke-width:2.6px}.conv-chamado-atendente{color:var(--text-muted,var(--ink-3));text-overflow:ellipsis;white-space:nowrap;min-width:0;max-width:130px;font-size:11px;font-weight:600;display:inline-block;overflow:hidden}.conv-chamado-atendente:before{color:var(--ink-4);content:"·";margin-right:3px}.conv-chamado-atendente--empty{color:var(--ink-4);font-weight:600}.conv-chamado-actor-dot{border-radius:var(--radius-full,999px);flex-shrink:0;width:7px;height:7px}.conv-chamado-actor-dot--cliente{background:var(--status-info,#0891b2)}.conv-chamado-actor-dot--suporte{background:var(--status-ok,#16a34a)}.conv-badge{background:var(--unread-badge,#25d366);border-radius:var(--radius-full,999px);box-shadow:none;color:#fff;flex:none;justify-content:center;align-self:center;align-items:center;min-width:18px;height:18px;margin-left:auto;padding:0 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2px}.search-palette-footer{border-top:1px solid var(--border);color:var(--ink-3);justify-content:flex-end;gap:14px;padding:8px 14px;font-size:11px;display:flex}.search-palette-footer kbd,.shortcuts-modal-keys kbd{background:var(--bg-input);border:1px solid var(--border);color:var(--ink-2);font-family:var(--font-mono);border-radius:4px;margin-right:2px;padding:1px 5px;font-size:10px;font-weight:700}.search-palette-footer span{align-items:center;gap:2px;display:inline-flex}.search-palette-kind-filters{flex-wrap:wrap;gap:6px;padding:0 12px 8px;display:flex}.search-palette-kind-chip{background:var(--bg-input);border:1px solid var(--border);color:var(--ink-2);cursor:pointer;border-radius:999px;min-height:28px;padding:4px 12px;font-size:12px;transition:background .14s,border-color .14s,color 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img{object-fit:cover;width:100%;height:100%}.lukos-avatar--large{width:48px;height:48px;font-size:18px}.lukos-avatar--accent{background:var(--accent-soft);color:var(--interactive)}.lukos-avatar--bubble{width:28px;height:28px;font-size:12px}.lukos-badge{border-radius:var(--radius-pill);background:var(--muted);min-width:18px;height:18px;color:var(--bg-elevated);justify-content:center;align-items:center;padding:0 6px;font-size:11px;font-weight:700;display:inline-flex}.lukos-badge--unread{background:var(--interactive);color:#fff}.lukos-icon-btn{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-elevated);width:36px;height:36px;color:var(--text);cursor:pointer;justify-content:center;align-items:center;padding:0;transition:background .15s,border-color .15s;display:inline-flex}.lukos-icon-btn:hover:not(:disabled){background:var(--bg-soft);border-color:var(--border-strong)}.lukos-icon-btn:focus-visible{box-shadow:0 0 0 3px var(--interactive-soft);outline:none}.lukos-icon-btn:disabled{opacity:.55;cursor:not-allowed}.lukos-tabs{gap:var(--space-2);display:flex}.lukos-tab-btn{border:1px solid var(--border);border-radius:var(--radius-sm);padding:var(--space-2) var(--space-3);background:var(--bg-elevated);color:var(--muted);font:inherit;cursor:pointer;font-weight:600;transition:background .15s,color .15s,border-color .15s}.lukos-tab-btn:hover{color:var(--text);border-color:var(--border-strong)}.lukos-tab-btn--active{background:var(--interactive);border-color:var(--interactive);color:#fff}.lukos-resizer{touch-action:none;-webkit-user-select:none;user-select:none;flex-shrink:0}.lukos-resizer--vertical{cursor:col-resize;width:4px}.lukos-resizer--horizontal{cursor:row-resize;height:4px}.lukos-btn--danger{background:var(--danger);color:#fff;border-color:#0000}.lukos-btn--danger:hover:not(:disabled){filter:brightness(1.05)}.lukos-btn--link,.lukos-btn--text{color:var(--interactive);box-shadow:none;background:0 0;border-color:#0000}.lukos-btn--main{background:var(--interactive);color:#fff;border-radius:var(--radius-sm);border:none;font-weight:600}.chip{background:var(--neutral-0);border:1px solid var(--neutral-200);border-radius:var(--radius-full);color:var(--neutral-700);cursor:pointer;font-family:inherit;font-size:var(--text-small);font-weight:var(--weight-medium);height:30px;transition:background var(--motion-fast), border-color var(--motion-fast), color var(--motion-fast);white-space:nowrap;flex:none;align-items:center;gap:6px;padding:0 10px;line-height:1;display:inline-flex}.chip:hover:not(.chip--disabled):not(.chip--active){background:var(--neutral-100);border-color:var(--neutral-300)}.chip:focus-visible{outline:2px solid var(--accent-600);outline-offset:2px}.chip--active{background:var(--accent-600);border-color:var(--accent-600);color:#fff}.chip--disabled{cursor:not-allowed;opacity:.5}.chip--status{font-size:var(--text-micro);font-weight:var(--weight-semibold);height:26px;padding:0 8px}.chip--count{font-weight:var(--weight-semibold)}.chip__label{line-height:1.2}.chip__count{background:var(--neutral-200);border-radius:var(--radius-full);color:var(--neutral-700);font-size:var(--text-micro);font-weight:var(--weight-bold);text-align:center;justify-content:center;align-items:center;min-width:18px;padding:1px 6px;line-height:1;display:inline-flex}.chip--active .chip__count{color:#fff;background:#ffffff38}.chip__avatar{flex-shrink:0;align-items:center;width:16px;height:16px;display:inline-flex}.chip__avatar>*{width:16px;height:16px}.status-badge{border-radius:var(--radius-full);font-size:var(--text-micro);font-weight:var(--weight-bold);letter-spacing:.04em;text-transform:uppercase;white-space:nowrap;align-items:center;gap:4px;padding:2px 8px;line-height:1.4;display:inline-flex}.status-badge--ok{background:var(--status-ok-soft);color:var(--status-ok)}.status-badge--warn{background:var(--status-warn-soft);color:var(--status-warn)}.status-badge--danger{background:var(--status-danger-soft);color:var(--status-danger)}.status-badge--info{background:var(--status-info-soft);color:var(--status-info)}.status-badge--neutral{background:var(--status-neutral-soft);color:var(--status-neutral)}.status-badge--accent{background:var(--accent-50);color:var(--accent-600)}.status-badge__icon{flex-shrink:0;align-items:center;display:inline-flex}.status-badge--pulse{animation:2s infinite status-badge-pulse}.card{background:var(--neutral-0);border:1px solid var(--neutral-200);border-radius:var(--radius-lg);box-shadow:var(--shadow-xs);padding:var(--space-3);transition:box-shadow var(--motion-normal), transform var(--motion-normal), border-color var(--motion-fast), background 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.status-badge--accent{color:#a5b4fc}html[data-theme=dark] .card{background:var(--neutral-100);border-color:var(--neutral-300)}html[data-theme=dark] .card--selected,html[data-theme=dark] .card.card--selected{background:var(--accent-600)}@supports (color:color-mix(in lab, red, red)){html[data-theme=dark] .card--selected,html[data-theme=dark] .card.card--selected{background:color-mix(in srgb, var(--accent-600) 14%, transparent)}}html[data-theme=dark] .card--selected,html[data-theme=dark] .card.card--selected{border-color:var(--accent-600)}@media (prefers-reduced-motion:reduce){.status-badge--pulse{animation:none}.card--interactive:hover{transform:none}}.btn--primary{background:var(--cta);box-shadow:none;color:var(--cta-ink)}.btn--primary:hover:not(:disabled){background:var(--cta-hover);box-shadow:none;transform:none}.btn--primary:active:not(:disabled){background:var(--cta-active);box-shadow:none;transform:none}.btn--primary:disabled{background:var(--cta-disabled);color:var(--cta-disabled-ink);opacity:1}.btn--primary:focus-visible{box-shadow:0 0 0 2px var(--bg-panel), 0 0 0 4px var(--cta-ring)}.lukos-btn--danger{background:var(--acao-destrutiva);color:var(--acao-destrutiva-ink)}.lukos-btn--danger:hover:not(:disabled){background:var(--acao-destrutiva-hover);filter:none}html[data-theme=dark] .btn--ghost,html[data-theme=dark] .btn--secondary{background:var(--bg-root);border-color:var(--border-strong);color:var(--ink-2)}html[data-theme=dark] .btn--ghost:hover:not(:disabled),html[data-theme=dark] .btn--secondary:hover:not(:disabled){background:var(--bg-root);border-color:var(--interactive);color:var(--interactive)}html[data-theme=dark] .btn--ghost.is-active,html[data-theme=dark] .btn--ghost[aria-pressed=true],html[data-theme=dark] .btn--secondary.is-active,html[data-theme=dark] .btn--secondary[aria-pressed=true]{background:var(--bg-root);border-color:var(--interactive);box-shadow:inset 0 0 0 1.5px var(--interactive);color:var(--interactive)}html[data-theme=dark] .chip{background:var(--bg-root);border-color:var(--border-strong);color:var(--ink-2)}html[data-theme=dark] .chip:hover:not(.chip--disabled):not(.chip--active){background:var(--bg-root);border-color:var(--ink-4);color:var(--ink)}html[data-theme=dark] .chip--active{background:var(--bg-root);border-color:var(--interactive);box-shadow:inset 0 0 0 .5px var(--interactive);color:var(--interactive)}html[data-theme=dark] .chip__count{background:var(--bg-hover);color:var(--ink-2)}html[data-theme=dark] .chip--active .chip__count{background:var(--bg-hover);color:var(--interactive)}html[data-theme=dark] :disabled,html[data-theme=dark] [aria-disabled=true]{opacity:.72}html[data-theme=dark] input::placeholder,html[data-theme=dark] textarea::placeholder{color:var(--ink-4);opacity:1}.metric-card{background:var(--kc,var(--interactive))}@supports (color:color-mix(in lab, red, red)){.metric-card{background:color-mix(in srgb, var(--kc,var(--interactive)) 18%, var(--bg-panel))}}.metric-card{border:1px solid var(--kc,var(--interactive))}@supports (color:color-mix(in lab, red, red)){.metric-card{border:1px solid color-mix(in srgb, var(--kc,var(--interactive)) 46%, var(--border))}}.metric-card{box-shadow:var(--shadow-card);border-radius:18px;flex-direction:column;gap:6px;min-width:0;padding:18px 18px 18px 22px;transition:box-shadow .15s,transform .15s,border-color .15s;display:flex;position:relative;overflow:hidden}.metric-card:before{background:var(--kc,var(--interactive));content:"";border-radius:0 4px 4px 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